Return and Refund Policy

At Thedaah.com, we are committed to ensuring that our customers enjoy the best possible shopping experience. We recognize that, on occasion, circumstances may arise that require you to cancel an order or return a product.

Cancellation Policy:

- Adaah does not offer return services. However, if you receive an incorrect product , we will provide a replacement within 15 days of receiving the item.
- Before accepting the parcel, please carefully inspect the packaging. If you notice any additional tape or signs of tampering, do not accept the package, as this may indicate that it has been damaged or altered during shipping.
- In cases of defective or damaged items, please contact our customer support team immediately to arrange a product replacement.
- For any other concerns or cancellation requests, kindly reach out to us as soon as possible, and we will assist you in resolving the issue.

Return Policy:

- To begin the return process, kindly reach out to our customer service team with your order details. We will guide you through the necessary steps for returning the product.
- The product must be returned in its original, unused condition, with all tags and packaging intact. Please ensure the item has not been worn, used, or altered in any way.
- Upon receiving the returned product and verifying its condition, we will issue a store credit equivalent to the value of the returned item.
- This store credit can be used to make purchases of equal value on our website. It can be applied to any product available, giving you the flexibility to shop as you wish.

Refund Policy:

- Kindly be aware that we do not provide refunds in cash or through credit card transactions.
- Instead, we offer store credit equal to the value of the returned product. This allows you to use the credited amount for future purchases.
- The store credit issued can be applied to any future orders on Theadaah.com, giving you the flexibility to shop for any products that suit your needs.

Contact Us:

If you have any questions or concerns about our refund or cancellation policies, don't hesitate to get in touch with our customer service team. We are dedicated to assisting you and ensuring that you are completely satisfied with every purchase you make.
Thank you for choosing Theadaah.com. Your support means a lot to us, and we look forward to serving you again in the future.